Seller/vendor frequently asked questions
Millions Of Shoppers Can’t Wait To See
What You Have In Store
Join a marketplace where Habesha buyers around
the world shop for unique brand & design items
80%
Deposit
20%
Commission
WHY SELL ON EastAfroDress
Low Fees
It doesn’t take much to list your items
and once you make a sale, EastAfroDress
commission fee is just 20%.
Powerful Tools
Our tools and services make it easy
to manage, promote and grow your
business.
Support
Our EastAfroDress Advisors will help you at every step and fully assist you in taking your business online
Video Tutorials
East Afro dress Regstration
East Afro Dress – Dashboard/store manager interface
How to add simple & variable product.
East Afro Dress – Shipping & tax setting
East Afro Dress how to set Coupon
East Afro Dress how to add staff manager & genera info
Seller Guide
- Register your business for free and create a product catalogue.
- Our EastAfroDress Advisors will help you at every step and fully assist you in taking your business online
- Boost your visibility
Reach millions of shoppers on and off EastAfroDress with our advertising tools: EastAfroDress Ads and Offsite Ads. With EastAfroDress Ads, your listings are more visible in EastAfroDress search. With Offsite Ads, we’ll pay to advertise your listings on sites like YouTube, Facebook, Instagram.
-
Attract new customers
Create a sale or coupon to catch the eye of shoppers or reach them right in their inboxes with a targeted offer.
Build your design & brand with powerful marketing tools and reach Habesha buyers all over the world.
- Manage your business anywhere
Use the Become a seller Button from your phone or Laptop to manage orders, edit listings, and respond to buyers instantly, from anywhere.
- Our tools and services make it easy to manage, promote and grow your business.
We Take 20 % commission When you sell an item.
- We process payments on our secure, SSL-encrypted platform, and have security specialists and fraud detection systems to protect you and your buyers 24/7.
BEST FEES TO START
Affordable, transparent, and secure
It doesn’t cost a thing to list an items, and you only pay after your stuff sells. commission is just a small percent of the money you earn.
Here’s what you get for your fee:
- A worldwide community shoppers.
- Shipping labels you can print at home, with big discounts on postage.
- Seller protection and customer support to help you sell your stuff.
We process payments with PayPal & Credit/debit card(Stripe), an external payments platform that allows you to process transactions with a variety of payment methods. Earnings from sales on EastAfroDress will be deposited into your payment account.
FREQUENTLY ASKED QUESTIONS
Here are some common questions about selling on EastAfroDress
How do fees work on EastAfroDress?
Joining and starting a shop on EastAfroDress is free. There is two basic selling fees: a a transaction fee, and a payment processing fee.
It free to publish a listing to the marketplace. A listing lasts for four months or until the item is sold. Once an item sells, there is a 10% transaction fee on the sale price (not including shipping costs). If you accept payments with PayPal, there is also a payment processing fee based on their fee structure.
What do I need to do to create a shop?
t’s easy to set up a shop on EastAfroDress. Create an EastAfroDress account (if you don’t already have one), set your shop location and currency, choose a shop name, create a listing, set a payment method (how you want to be paid), and finally set a billing method (how you want to pay your EastAfroDressfees).
If you accept payments with PayPal, funds from PayPal sales on EastAfroDress will be deposited into your PayPal account. We encourage sellers to use a PayPal Business account and not a Personal account, as personal accounts are subject to monthly receiving limits and cannot accept payments from buyers that are funded by a credit card.
Do I need a credit or debit card to create a shop?
No, a credit or debit card is not required to create a shop. To be verified as a seller you have the choice to use either a credit card or to register via PayPal. You will not incur any charges until you open your shop and publish your listings and sell.
What can I sell on EastAfroDress?
EastAfroDress provides a marketplace for Habesha (Eritrean & Ethiopian) Traditional dress for Men & women to sell their handmade creations, vintage goods (at least 20 years old), and both handmade and non-handmade crafting supplies.
Still have more questions? Feel free to contact us.
Millions Of Shoppers Can’t Wait To See
What You Have In Store
Start Selling
How does EastAfroDress protect sellers?
Seller Protection is a program that offers you peace of mind in the event of a transaction dispute. If you are unable to resolve a disagreement with a buyer and the transaction meets eligibility requirements, EasAfroDress will help you resolve the issue through our dispute resolution system. learn more click the link http://3.233.241.152/purchase-protection-program-for-sellers/
Do I need a credit or debit card to create a shop?
No, a credit or debit card is not required to create a shop. To be verified as a seller you have the choice to use either a credit card or to register via PayPal. You will not incur any charges opening your shop and publish your listings. charges apply after you sell.
What can I sell on EastAfroDress?
EastAfroDress provides a marketplace for Designers, artists and collectors to sell their handmade creations, vintage goods (at least 20 years old), and both handmade and non-handmade crafting supplies.
What if My Buyer’s Package Gets Lost?
If your buyer’s package gets lost in the mail, you have several options for providing them great customer service to help mend a negative experience:
The first step toward resolving any issues is to communicate openly about the order status through message.
Be sure to let the buyer know of any tracking updates or any communication you receive from the carrier or insurance provider. Provide shipping documentation to help the buyer and carrier locate the package. This might include tracking numbers, copies of any shipping labels, or documentation about the package itself.
If the package was delivered but the buyer can’t find it, consider asking them to check in with another member of the household, or their office if it was delivered there.
If they’re trying to find the package at their local post office, provide them with any shipping documentation you may have to help them locate the item. Encourage them to check in with a neighbor as well.
If you end up opening a claim with the shipping service, keep the buyer informed about any progress.
The next step is to open a claim with the shipping carrier as soon as the option is available. Generally, the seller does this on the buyer’s behalf.
First, contact the shipping carrier and try opening a missing mail search request, if possible. If the package was not insured, this may be your only recourse.
If a package is not insured but is confirmed lost through a missing mail search, you may be entitled to a refund of the shipping costs by the shipping carrier. Be sure to check your carrier’s policies to find out what your options are.
If you didn’t purchase insurance, check whether the shipping method you used includes insurance or coverage automatically. If so, contact the shipping carrier to open a claim.
EastAfroDress doesn’t hold sellers responsible for items that are lost in mail. However, if you’re able to, consider sending a replacement item or a refund for the order. Sending a replacement or a refund can build customer satisfaction, which can help your business succeed in the long run.
Best practices for future orders
Be sure to review any Messages you receive from your buyer prior to shipping their order. They may have provided an updated shipping address, or attempted to coordinate delivery through another service with you. You can add a private note to the order if you need to keep track of important details, or you can use progress steps in the Orders & Shipping section of Shop Manager to organize orders that require changes.
- Consider disclosing the shipping carriers you use for your deliveries on listing pages and in shipping profiles. Buyers may know they have issues with some shipping carriers, and if they know this information up front, that can help prevent issues later.
- While there may be an extra expense depending on the shipping method and shipping carrier used, consider including tracking and insurance with all your shipments. Buyers may be more enticed to order if they know they’re protected. If this isn’t a sensible option for your business, consider reaching out to buyers who purchase particularly valuable items from you to arrange these services on a case-by-case basis.
Shipping is one of the most important factors customers look at when deciding whether to make a purchase. For EastAfroDress sellers, creating an effective and competitive shipping strategy is a key part of running your online business.
The first step in creating your shipping strategy is to go over all your shipping logistics. There are many options to consider including carriers, pricing, and pickup, drop-off, or delivery preferences.
Whether you dispatch your orders yourself, or use a third party to help with fulfillment, as an EastAfroDress seller, you’re responsible for ensuring orders are sent to buyers.
When creating a shipping strategy:
- Consider what shipping delivery options and timelines will work well for you, your products, and your customers.
- Create a workflow with expectations that you can easily meet, even during high volume times. This includes setting realistic processing time for your items.
- Gather shipping materials, like packaging and boxes or envelopes.
- Create your shiping
- Set aside time regularly to fulfil orders, manage shipments, and update customers.
Delivery date and “ship by” dates help buyers know when you’ll ship items in your shop. Buyers can see the processing time for an item on the listing page under Shipping & returns.
The delivery date is how much time you need to get an order ready to ship. The delivery time helps set expectations with buyers before purchasing an item, and accurate delivery times help you reliable ship your orders.
How to set the Delivery time for an item
- Sign in to EastAfroDress.
- Visit your Dashboard.
- Go to Setting – Delivery time.
Setting competitive shipping prices
When setting shipping rates, it’s important to consider how to be competitive & entice buyers. High shipping prices can make customers less likely to buy. In fact, shoppers on EastAfoDress are more likely to complete their purchase when the item shipping is free. so include the shipping fee the price & set to free shipping is recommended.
How to set up shipping policies
After you set up your shipping strategy, it’s important to communicate policies in your shop policies page.
Tips for communicating shipping policies:
- List the carriers you use for shipping
- Be clear about the delivery options available to shoppers
- Be transparent about return shipping policies if you have them. For example, include if you or the buyer will pay for return shipping.
our easy-to-use and secure payment system, you may accept payments from a wide variety of payment methods including credit and debit cards, PayPal, Google Wallet, Apple Pay. Funds from your sales are deposited directly to your bank account in your currency, no matter how or from where the buyer pays.
Simplified finances that you control
We’ll deposit all sales into your bank account in your local currency, no matter how buyers pay. You can get paid upon your Request anytime. It typically takes 2–3 days for banks to make. a payment processing fee Stripe’s fee for swipe/chip transactions starts at 2.9% plus $0.09 per transaction, while PayPal’s is 2.29% plus $0.49.
What do I need to do to create a shop?
It’s easy to set up a shop on EastAfroDress. Create an EastAfroDress account (if you don’t already have one)My account – East Afro Habesha Shop (eastafrodress.com) , set your shop location, choose a shop name, create a listing, set a payment method (how you want to be paid),
How to view the amount available for deposit
Your Available for deposit amount is your available sales funds minus refunds, 10% commission and taxes.
How to see an overview of your finances
To see an overview of your finances, go to your Dashboard Activity summary. You can view separate totals for the sales you’ve made, any refunds you’ve issued, sales tax paid by the buyer, fees.
f you have withdrawal available for deposit, you’ll see when your funds will automatically deposit into your bank account based on your withdrawal request.
Your Sales and Earnings section gives an overview of incoming Earnings from sales, as well as subtractions from any refunds you issued to buyers, Commission fees, and any sales tax that EastAfroDress remits.
You may see these terms under Sales and fees:
- Total sales gives the total funds from all sales during the selected date range.
- Refunds shows the amount of funds refunded to buyers during the selected date range.
- Sales tax/VAT paid by buyer (Remitted) shows any sales tax paid by the buyer that EastAfrodress collects and remits to tax authorities.
What products are prohibited on EastAfroDress?
- Alcohol, Tobacco, Drugs, Drug Paraphernalia, and Medical Drugs
- Animal Products and Human Remains
- Dangerous Items: Hazardous Materials, Recalled Items, and Weapons
- Hate Items: Items that Promote, Support, or Glorify Hatred
- Illegal Items, Items Promoting Illegal Activity, and Highly Regulated Items
- Internationally Regulated Items
- Pornography and Mature Content
- Violent Items: Items that Promote, Support, or Glorify Violence
How to Set Up Your Shop Policies
Shipping
Delivery time: To give buyers a clear idea of how long it takes for you to prepare an order, you should include a delivery time. Costs and processing times are shown on individual product pages.
Estimated shipping times: You can Add estimated shipping time to let buyers know how long it will take an item to reach various destinations. Try to include an accurate range to take into account the slowest shipping time and fastest shipping time.
Returns & exchanges
You can choose to accept Returns and Exchanges. Toggle these settings on or off.
I accept returns or exchanges
If you choose to accept either returns or exchanges, click the dropdowns to add timeframes in which buyers need to Contact me within and Ship items back within.
You can select types of items you don’t accept under The following items can’t be returned or exchanged. Check the box next to the types of items you don’t accept as returns or exchanges.
I don’t accept returns or exchanges
If you choose not to accept returns or exchanges, buyers may still file a case against you in certain circumstances.
Privacy policy
Click Add privacy policy http://3.233.241.152/privacy-policy/ to share how and why you’ll use a buyer’s information.
Seller details
This section lets you show specific information about yourself and your shop to shoppers, such as your name and business address, and VAT number (when applicable). EastAfroDress will not use this information to contact you.
After you make a sale on EastAfroDress, you can find all of the order details in your Dashboard – prodect section. EastAfroDress also sends a notification & email to you at the address you use for your EastAfroDress account.
Depending on the payment methods you accept in your shop, your payment will be in your payment account, your PayPal account.
Is the sold item removed from my shop?
When the quantity of an item that you listed sells out, it’s automatically removed from your shop.
If you have more of the item available, you can renew or duplicate the product.
After an item is sold, it’s a good idea to contact the buyer with any important information relating to the purchase or shipping updates. You can send the buyer an email or message directly through EastAfroDress.
How do I ship and complete my order?
Creating an effective strategy for fulfilling and shipping orders will help you streamline the process and save valuable time. There are many tools on EastAfroDress to help you manage shipping.
After you ship an order, you can then complete the order:
- On EastAfroDress.com click the Your Account icon.
- Click dashboard.
- Click order & shipping. Orders you haven’t shipped are under the Open tab.
- Click the timer icon on the right side of the order you shipped. Then, click Complete order.
- Once you complete an order, it will move to the Completed tab.
- When you click Complete order, you’ll have the option to set the order’s Ship Date and add an optional Note to Buyer, as well as a tracking number and shipping provider for the package.
- After sending a Shipping Notification, you can’t change the order’s completion status.
How buyers leave reviews of your items
After the day an order should have arrived, a buyer can leave a review for a transaction from your shop. Reviews include a rating of 1 to 5 stars as well as a written message from your buyer. These reviews will be publicly visible in your shop.
A buyer can only leave a review if they’re logged into their EastAfroDress account.
If you receive a review that you think violates Ead’s guidelines, you can report it to EastAfroDress.
