Sometimes a member may need to cancel a transaction. Only a seller can cancel an Ead order; if you’re a buyer who would like to request a cancellation, please contact the seller directly through Messages.

A seller may cancel a transaction under the following circumstances:

• The buyer did not pay. (The seller may flag a buyer for a payment not received, chargeback, or canceled payment.)
• Both the buyer and seller agree to cancel the transaction before shipment, and the seller has issued the buyer a full refund.
• The seller has decided to refuse service to the buyer, and if the buyer has already paid, the seller has issued a full refund, including shipping.
• The buyer did not receive the item(s) ordered, even though the seller has provided proof of shipping, and the seller has issued a refund for the item. (Refunding shipping is optional, unless the buyer paid with Etsy Payments, in which case you’ll need to refund in full.)
• The buyer and seller agreed that the buyer could return the item to the seller for a refund. The seller has received the returned item and issued a refund to the buyer for the item. Refunding shipping is optional.

All cancellations must follow these policies:

• The order meets one of the above criteria.
• The buyer has not yet received their item. (Received orders don’t qualify for cancellation.)
• The seller refunds the buyer in full, except as described above.
• The cancellation meets all of Ead’s policies, including ouranti-discrimination-and-hate-speech-policyhttp://3.233.241.152/anti-discrimination-and-hate-speech-policy/.